Children are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personal information to us.

Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalized experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker.

To fully use our services, you will need to register using our customer profile form, where you will be required to provide us with your contact information (e.g. shipping address, e-mail address). We automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand and serve our users. This information is compiled and analyzed on an aggregated basis.

Using the Site's web server log files, we use IP addresses to analyze trends, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser and operating system you are using, your IP address and similar information.

Surveys. From time-to-time our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and supplementary information on your professional interests, opinions and preferences (e.g. choice of software, musical interests and practices, opinions on music industry issues, feedback on the MaestroMD.com web site).

Payment Processing. In order to process payments online we require the billing address for the credit card used and our external credit card processing services provider requires your credit card details. For details of how your information is used, please see following section.

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.

In the event we use your e-mail address to send you newsletters or other communications that you have requested from the Site. Out of respect for our users we offer an opt-out (see below).

We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our User Agreement and Insurance Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or alias.

Payment Processing. We use an external credit card processing services provider to take online payments for our sterilization services and Health Maintenance Kits. In addition to the information outlined above, we require the billing address of the credit card you use so that we can pass this to our provider who checks the address against the cardholder's details for security purposes. Our credit card processing services provider requires that you provide your credit card details to process the transaction. This is done on a secure server using SSL (secure sockets layer). As you go through the transaction process we let you know when you are about to be transferred to these servers for the secure transaction. These pages have the look and feel of the MaestroMD site as we use the credit card processing services provider?s templates to keep as much of the MaestroMD branding as possible but you are actually on the credit card processing provider?s servers and the information you submit goes to them. After the transaction has been authorized you are returned to the MaestroMD site. MaestroMD does not have any access to these credit card details and they are not stored or processed in any way by MaestroMD. In the case of a suspected fraudulent transaction, card details may be disclosed to MaestroMD by the credit card processing services provider for the sole purpose of performing further checks. MaestroMD is not permitted to then retain these details. These details are stored securely by credit card processing service provider in order to process future payments you may make, but this service provider does not use your information for any other purpose.

Your Personal Information is stored in our databases, which are located in the United States. This information is kept in a safe and secure system protected from direct connection to the Internet.

Opt-Out of Email Communications
If at any stage you wish no longer to receive any e-mails that you receive from the site you can stop them coming by clicking on the ?Opt Out? option on the bottom of an email or e-newsletter.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

As a general proposition, we do not sell or rent any personally identifiable information about you to any third party.

Advertisers. We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you.

Legal Requests. MaestroMD.com cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights. Local and international law enforcement agents can request and may receive your personally identifiable information.

Suppliers and Other Service Providers. From time to time we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.

Except as specifically permitted by this section, you should not disclose your MaestroMD password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by visiting the profile page on the Site.

If you wish to change your password you can do so at any time through the ?Change Password? option after login.

You can at any time ask to see and have removed any personally identifying information about you that we have stored, though we reserve the right to charge for this service. Please contact admin@encoreetcinc.com if you would like your personal information removed. You should note that we will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce any Agreement between you and Encore. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed.

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other members of the Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.

In order to process and protect your credit card details, our payment provider uses SSL (secure sockets layer). The secure server is hosted by our payment provider and not MaestroMD.com.

On the MaestroMD site we use best endeavors to safeguard the confidentiality of your personal identifiable information but we do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. This is because we do not believe that the benefits of such measures warrant the accompanying loss of speed that you would experience. You should also be aware that ?perfect? security does not exist on the Internet.

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection, we will notify you via email prior to making such changes. You will have an opportunity to notify us to remove personally identifiable information (as set forth in Section 6 above). In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice, before changes go into affect, on our web site notifying users of the change. In some cases where we post the notice we will also send an email notice to users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Encore Etc., Inc.
101 Main Street, Suite 205
Medford, MA 02155
1-978-533-3000
1-978-533-3000